Austria Trend Parkhotel Schönbrunn

Impressed by the old building, but we were in a bland new wing, which could have been anywhere. Also, having someone to help us with luggage and show us the room would have been nice, as would tea/coffee making facilities.

The one reviewer who mentioned rooms are motel-level quality was right. Don't be fooled by the palatial photos. I ended up asking for an upgrade, which while cheap, still left me with a very underwhelming room--no iron, hair dryer was broken, carpeting had stains, missing amenities like hot water heater, clock radio, no gym, slow wi-fi. At least the bedsheets were clean and there was a safe. I definitely expected more for over $200/night at a 4-star rated hotel. The exterior of the hotel belies the inner condition, very basic accommodations. The cheapest room class really had motel-level quality rooms...the bathroom was this brown tile and corian counter that I would expect from a $50/night establishment. The staff were responsive and the location is a nice one, near the U-bahn and Schonnbrun Palace. They were able to organize a taxi for me the last day for the airport. And reception is 24 hrs.

Great hotel in a good location. Just opposite one of the Palaces with its lovely gardens. Hotel was close to transport links, meaning travel to the centre was quick and straightforward, either by tram or underground. Room in hotel was clean and comfortable. Because we had upgraded to a deluxe room following a special offer, bathroom and toilet were separate and the room was slightly larger than their comfort rooms. Only thing missing for us were tea and coffee making facilities in the room, then it would have been pretty perfect...

This hotel was outdated, unkept and dirty. The heating was not working in the rooms and the shower ran out of hotwater in 2 mns. I’m winter. Not what I saw online, expensive but rooms seem like American cheap motels. We found the old guests eye drops, and there’s child’s writing on the wall. Staff were friendly and okay, but I would take my time and money elsewhere. Thank goodness it was only one night.

Part of the reason we chose this property was because among the amenities listed was “airport shuttle.” There was no shuttle. The front desk called a private taxi service that I had to pay for. This “amenity” should be delisted. Otherwise, the hotel was comfortable and pleasant.