Hilton Garden Inn Key West,The Keys Collection

Great hotel, great location, clean and comfortable with a lovely pool and Brett at the poolbar was fantastic. Check in was smooth and Jodi was great. Megan on the hotel bar was on a scam, she added an automatic 20% service charge (advertised for large parties or room service) when we used the bar. When I queried this with her she said "it is automatically added as gratuity and I cannot remove it". I asked surely I should decide what gratuity I would leave, again she tried to tell me this is to help with low paid staff and there was nothing she could do. I was not going to get anywhere so left the issue until check out and raised it then, the service charge was promptly removed. If Meghan is doing this to all international guests, of which most were, this is inexcusable for such a large chain as Hilton.

Everything was great, could do with out the payment for parking but it’s okay would stay here again!

Great hotel off the “island” but a small fee courtesy shuttle drops you in the heart of key west. Friendly staff, clean, nice breakfast and clean pool . Would absolutely recommend and stay again.

The hotel is nice and clean, the room was spacious. The only issue is they do not let you bring ANYTHING into the pool area, no water, no soda, no alcoholic drinks, nothing. Because they have their own bar and they want to force you to buy things from their bar. Also, on Sunday morning there were workers from the hotel speaking very loud outside my room at 8:00 am and they did not let us sleep. Overall I would not stay at this hotel again.

We only were in key west for one night but really enjoyed ourselves. Marko was the best. He made our stay funny and flavoursome, big hugs to him. Xkx 😘😘😘