La Mamounia

Beautiful gardens and tranquility all around even though you are right next to the buzzing Medina of Marrakech.

La Mamounia is a remarkable experience that exceeds all possible expectations. From the first step onto the property you will feel transported into a different cultural and aesthetic dimension. The customer service is truly superb, in particular, Ali’s uniquely authentic welcome and personalized attention to detail. The spa treatments are an integral part of your stay at La Mamounia, pampering the body and soul in perfect harmony.

It’s a beautiful hotel with beautiful gardens and restaurants. The service is excellent!

This is the worst hotel experience I have ever had anywhere in the world, in any hotel class. The staff were endlessly rude to us and assumed over and over again that we were only visitors from the general public, not paying guests or “residents” as the pretentiously call their guests. I was even scolded for taking photos, which is ridiculous for a hotel that is famous for Instagram and even promotes other guests’ photos on their official Instagram account. I will not recommend this hotel to anyone, but I will be writing a full review with details for my blog. The staff were so rude we wanted to simply hide in our room until it was time to go. Do not stay here if you want Moroccan hospitality, or any hospitality at all.

The hotel is a real palace. It is a unique experience. Staying at Mamounia is a beautiful xream. The architecture, the service, the staff snd the location. Everything is just amazing. I love this place.

The hotel was a beautiful oasis in the heart of Marrakech. We didn’t want to leave the resort! Service was excellent. They took care of our every need “with pleasure”. The pool was beautiful and the breakfast buffet was delicious and amazing in the poolside restaurant. The spa has an indoor pool and we had free use of the spa including jacuzzi and steam room the entire stay. Would definitely stay there again.

The place is amazing, when I die I want heaven to look like this

Lovely property and friendly staff. Unfortunately customer service was lacking with failure to eg long check in failure to advise of restaurant inavailabilty and unresponsiveness to inconvenience of room maintenance issues Seemed staff did not really grasp essentials of service one would normally experience at 5 star level.

This property was amazing and the staff was spectacular!!! The friendliest staff and best service i have encountered! Went above and beyond to please us!

My luggage was searched on the way to the room upon check-in. I was told I’m allowed to carry inside only 2 bottles of wine and I had 3 so 1 bottle was held by the consierge...where are these rules??? I felt like I’m the smuggler violating the state border... the check-in took more than 15 minutes. The iron that I requested into the room fell apart in my hands and I had an electricity current shock. It took the staff more than 45 minutes to replace it. The room wasn’t perfectly clean, the internal surfaces of the iron radiator in the corner were covered with dust and I asked to clean them. Nothing happened until I checked out. Poor breakfast selection for the hotel of this level. Arrogant staff at the breakfast restaurant. One morning it took almost 15 minutes for the tea to arrive, the waiter placed an opened and almost finished water bottle on my table. When I asked what was that, he replied that it was a mineral water. And left without pouring it into the glasses...Another surprise is the taxies outside. The doormen help you get a taxi by calling the cars standing 30 meters away and fixing the price for the ride which is three times more than if you walk there yourself. The ride to a 500 meter-away restaurant was announced at the price of 70 Riads when the return ride was only 20. And we had a big argument about that.You probably won’t care about this in a hotel where Aperol Spritz cocktail is 35 USD but it just shows the personnel is not on the side of the guests to help