The Reach Key West, Curio Collection by Hilton

I have been more satisfied at $100-$150 per night hotels because I got what I paid for there. One of the two elevators has probably been out of service for a while. There are plenty signs of wear and age in the rooms and all around the place. The smell of rotten seaweed is almost unbearable(and I have worked in a seafood plant). I am still not sure what the $45/day resort fee is for?? I felt sorry for the people working there because the rate charged for the rooms and the Hilton/Waldorf Astoria reputation builds up expectations that were not met and there was not much the staff could do to overshadow that. This was maybe a $150-200/night hotel, even in Key West. I would not stay there again if it were $100 per night. The food was almost twice the price of local restaurants which is not a problem if the atmosphere supports it. What a disappointment for the Hilton Group because I had such high confidence in their reputation that I did not even read the reviews. Maybe the Hilton management does not even read these also??

THE HOTEL IS REALLY RUN DOWN , THE STAFF ALSO SEEM TO BE TOTALLY UNMOTIVATED TO SERVE. THE ONLY PERSON WITH A SMILE WERE THE POOL GUYS , THE VALET AND 2 GIFT SHOP LADIES, WALKED IN THE LOBBY AND THEY COULDNT EVEN SAY MORNING . ASKED FOR TOWELS TWICE , SEEMS TO BE A HUGH TASK TO GET SOME TOWELS TO A ROOM . HAD TO GO GET HEM OUT OF THE LAUNDRY ROOM MYSELF . SO SAD , GREAT LOCATION THE WORST OF SERVICE AND LACK OF MAINTENANCE . THEY DIDNT DO OUR ROOM ONE OF THE NIGHTS ,. WE HAD TO DRY OURSELVES WITH WET TOWELS. THIS IS NOT A REAL WALDORF HOTEL , THEY ARE JUST USING THE NAME . IF YOU LIKE TO STAY WITH COMFORT , CLASS AND A CERTAIN LEVEL OF SERVICE , THIS IS NOT THE PLACE .

The hotel was under construction and we were never informed by Hotels.com or the Reach. We ended up leaving this hotel and going to another one. This Hotel is very run down and not at all what I expected. I have dreamed about staying At this resort for years. I was so disappointed. I do not recommend it at all.

This hotel is a Waldorf Astoria by name only. It otherwise has the feel of a hotel at the level of a courtyard Marriott in terms of the rooms, outdoor hallways, pool and fitness center. Beware the pictures of the beach. Beaches were covered by thick layer of seaweed that extended ~20ft out into the water (sargassum). Stinks up the beachfront and pool area. Maid service didn’t come by until after 4:30pm and hallways otherwise not too clean.

We booked this particular resort because of the beach access but the beach had about a foot of seaweed piled up with about 15 yards of seaweed behind it not including the terrible smell. We had zero beach access and were told to go Fort Zachary Taylor Beach which meant that booking at this resort was a waste of time. We had enough and decided to check out as early as possible on out third day and head out to Clearwater Beach. Upon leaving we were hit with another $200.00 worth of resorts fees.