Hilton Garden Inn Durham Southpoint - Durham

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I had a marvelous time staying in this hotel. It was right across the street from a fabulous mall as well as tasty restaurants. Any issues that I had with the hotel were dealt with promptly and I was satisfied with the customer service of the staff. They were very friendly and made sure that our stay was spectacular.

Beautiful rooms, very clean and close to many amenities including shopping, restaurants and highway. Will gladly return.

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Everyhting was great but the only complaint is that the pillows were horrible (very hard). Maybe investing in some down pillows would be great.

We were very pleased with our stay at the hotel. We will definitely stay there again. The only negative thing was that the 3rd day and after the waste baskets were not emptied and the carpets were not vacuumed.

The Hilton Garden Inn at Southpoint was in a great location for our needs. Friendly staff with wonderful restaurants and shopping nearby.

We were in the area to visit colleges, and found the hotel to be very conveniently located - almost equidistant from the two schools we were looking at and the airport. It also was directly across the street from a huge mall, which was a great selling point for our 17 year old daughter. Service was excellent. When we acknowledged getting lost on the […] many freeways in the area, the person at the front desk gave us an area map and the hotel card so we could call if we got lost again. Ďalšie informácie

The only problem I had was another guest. They had a family reunion and apparently decided to put their kids(5 years up to teens) in rooms by themselves. One of these was adjacent to my room and had an adjoining door that they kept knocking on. When I complained about the kids running from room to room and knocking on our door, the desk clerk promptly […] moved us to another room away from this. When I was checking out, the clerk asked how our stay was and upon hearing about our problem he gave us a coupon for our breakfast buffet. It was quite good. Omelets made to order, pancakes waffles french toast... the works. The hotel was very clean, as was the room. I only wish that people wouldn't leave their kids unattended like that. Ďalšie informácie

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Very nice hotel. Comfortable beds. Lots of electrical outlets for chargers, laptops, etc. Poor "business center" very slow internet. No room safes! (and this is a new hotel, barely 2 years old)

The hotel is poorly signed so when we arrived on a dark, rainy night, we almost turned into a wrong way street. There is a left turn lane, but it is for u-turns only, which is hard to see at night. The room was very nice. The hotel charges a lot for breakfast, sundries, and snacks. The desk staff is not helpful in suggesting alternatives for dining. […] All else was fine. Ďalšie informácie

The Staff were wonderful. Patrick was very helpful. Breakfast was yummy with made to order menu. Hotel was clean, beds were comfy and the location could not have been better!!

I enjoyed my stay -once I was given the keys to the right room. I paid for a suite in advance and they have me a standard room. The room was big, clean and comfortable. I would stay there again and I would recommend the hotel to others.

Great location. 10 min from duke univ. Right across the street from amazing shopping also. Very nice and upscale location

The front desk staff was friendly and efficient. I requested a corner room and got one with no problem. The room was very comfortable with only one quibble: All pillows are standard size which I find a bit small. I asked for a king size pillow and was told they do not use them. This was my second experience with a Hilton Garden - the first was their […] hotel in New York City where I stayed for a week. That trip made me confident about booking here as the NYC property was stellar in every respect. Ďalšie informácie

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Our stay at the Hilton was great ! It is so convenient to restaurants, shooping and etc. I met two relatives there--the staff arranged for us to be on the same floor and close to each other. The staff was very friendly and professional. I would defintely stay there again and recommend this hotel to others.

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What a nightmare! I was billed three times for my room here and the last billing caused my bank account to go into overdraft and incur a penalty that was almost as much as the cost of the room. (So you could really say quadruple-billed) I've called the hotel three times trying to resolve the charges and didn't get so much as an apology! (The second […] time I called, I was put into a manager's voicemail. After four hours with no return call, I called back and was told she had been "in a meeting all day." How professional and convenient.) Following a third conversation with a different manager, I was given the number to the Charge Dispute department at my bank for me to call. I just got off the phone with them and guess what? My card has been canceled while they send me a new one and I may get a call from their fraud investigator!?!? Thanks Hilton Garden Inn -Southpoint, very hospitable© ! Ďalšie informácie