Grand Royale London Hyde Park - Londýn

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We were stuck in a Basement room. Very small. we could barley unpack 2 suitcases at one time. A view of a brick wall all for over $200!

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The staff at this hotel were great. I wanted to spend day in London so they kept my bags at no extra charge. The lights in the room were a little different to operate and I felt hotel staff at check in should have notified me. All in All I would definitely stay there again.

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Great location and beautiful architecture both inside and out. The room was clean but a bit small. Modern and fine for a short stay. Not wheel chair Friendlyl. The road side room can be little noisy from traffic. But the location is perfect if you want a happening place.

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The online pictures accurately reflect the amazing atmosphere of the lobby and hotel bar at the Grand Royale Hyde Park. There's a wonderful sitting area including a window seat and free internet with the dark wood, leather furniture, chandeliers and stained glass windows to make you feel like you're in Downton Abbey. The bar used to be a small theater […] and is equally plush. Once you head up the elevator the atmosphere shifts to one more typical of a small non-chain London hotel -- efficiency. We stayed in a queen-sized room and it was just big enough to fit the furniture with such little room around it that even a small person has to turn sideways to get past items. Other than the size, however, the room was very nice and clean -- updated modern furniture and bathroom fixtures, a nice TV. There was no mini-bar or any other extra amenities with our room, but it was a great place to just get some rest after a long day in London, and you can use the lobby if you need a little more breathing room. The location was perfect for us, on Hyde Park, close to Kensington, and one block from the Queensway tube station that will take you straight to many popular areas. Other stations for other tube lines are nearby as well. We did have to change tube lines a few times to get to certain attractions, or walk about 45 minutes (through Hyde Park - a nice walk!) to get to the Buckingham Palace area, etc. but the area surrounding the hotel had a few legitimate cafes as well as some tourist shops. Ďalšie informácie

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It was situated on very busy noisy road no double glazing. Our room had lots of stairs to get to the bed not easy to carry cases up. The noise from the old floorboards is not good after being kept up all night by the antics of the couple above us. The room was very small it was difficult to walk around the bed.The shower screen was too small so water […] shot all over floor in bathroom.Only good for its location acroos the road from Hyde Park. Ďalšie informácie

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Super small rooms even for London standards. Full size bed not queen as described. Basically full bed in room and that is it. Barely any room around the bed to walk around. Almost every time in lobby a guest was complaining. The hotel seems to put hotels.com and online bookings in worst rooms. Saving the best rooms for those who book with the hotel […] direct. Great location. 2 mins walk from both Queensway and Bayswater tube stations. Ďalšie informácie

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Room a bit small, but sufficient for our 12 hour stopover, did peak in a Club room which was a lot more spacious. Loved the public areas, staff very polite. Great transport links, 2 London tube stations within a few mins walk offering several different lines. Will definitely be returning.

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We enjoyed staying at Grand royale. It is a great location and covenient for all tube travel and availibility of different food and taxi, money exchange and good place for a traveller. Rooms are little smaller and all staffs are good except few with attitude. I had four nights stay and everything went fine but the last day morning I had little argument […] with a lobby staff regarding controlling hot air in the room. When I requested my concern, what she said was not an appropriate answer." You have to wait until 11 AM until our maintainace Manager comes who switch the air hot to cold, One more thing she said"Don't raise your Voice, It will not solve the problem and wait until we do it." It was really rude to get for an American traveller, here we seldom behave likewise. Her name is Anca. She was good smiling good behaving but if gets provoked you will get this. overall I liked the hotel and like the location and staff. Ďalšie informácie

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hotel was a pleasant surprise. Located close to two tube stops. Several choices for dinner. Staff was great. Bed was comfortable, room typical small size for London. We had 2 rooms and stayed 3 nights.

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Exactly how the hotel was described! Perfect location! Safe! Defintely would stay there again!

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The hotel employees are very rude and the service is very bad. Not recommend to stay at this hotel in future

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Location is great - near Kensington Garden, 15 mins from Paddington, 30 min transfer to Heathrow. Rooms are nice. Lobby has old-fashioned wooden style.

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We really liked the stained glass/dark wood look of the hotel and the lobby did not disappoint- an enormous flower display does wonders! The bar is a little small but has interesting history. It is a shame the hotel does not make more of the history of the building- it would have been nice to know some of the past it has. The rooms were small but had […] everything that was needed for a decent night's stay. Very helpful staff on hand to help. Very accommodating with a room problem. Ďalšie informácie

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Pleasant staff gave me an upgrade to a club double. Though very, very small, the room had everything I needed. Would not be comfortable for very large people, but it suited my needs really well. Very helpful and pleasant staff.

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We really enjoyed our stay at this hotel. I have stayed at many hotels in London, and for the price, this was fantastic. It is a really beautiful old hotel, and although the room was a little small, it didn't feel cramped like most London hotels. I would absolutely stay here again, for business or fun.

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The single room in the hotel was on the ground floor in the corner - a very small room (had 3 steps to get to the bed!) but it was clean, the bed was comfy. Fire alarm went off at 3am in the morning which was a bit of a rude awakening, apparently someone forgot that the hotel was a non-smoking one! The location of the hotel is fantastic, a stones throw […] away from Hyde Park, Queensway and Bayswater tube stations and great bus links into Oxford St. Ďalšie informácie

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i liked the hotel and area fine, however, the window in my room was broken (literally pulled away from the frame at the top) and it was a bitter cold, very windy night. The wind and noise of the road came right in but I was too tired to ask to be moved. The heating made up the difference for the most part. The good news is when I made a complaint and […] showed them the issue I got a personal email from the FOH manager thanking me for letting them know and offering to make good on my next stay. I would go back and give them a second try. Ďalšie informácie

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original room was fine but the wardrobe was badly designed/installed which meant there wasn't enough room to hang shirts or jackets from the hanging rail which was very odd. I raised this with reception who moved me to a larger room with better wardrobe space.

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My wife and I had a very pleasant stay in a beautiful hotel in a great and convenient neighborhood. Yes, our room was small but we knew that going in. Great lobby, cute little bar, and everyone was lovely...

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Very disappointed

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Not unpleasant stay in general. Quibbles: Rooms were quite small, had to stand on the steps in the room in order to open the door as it swings inward, bathroom did not have a shower curtain, the shower guard was only about 10 inches long, so did not prevent water from flooding the bathroom floor. No room service as advertised, why lie? Staff were friendly. […] Room was very well cleaned each day. Wi Fi also very good, close to Queensway. I would stay again, but only in a club room for more space. Ďalšie informácie

Autentické hodnotenie od zákazníka spoločnosti Expedia

Do not what ever you do stay in any basement rooms unless you want a six am early morning call as they throw the laundry down the steps directly outside your room ....Not sure that was a queen sized bed more like a standard double Basement windows seriously in need of double glazing

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Hotel is around the block from the Bayswater tube stop, very convenient. The neighborhood is quiet, near some restaurants and a shopping mall. The lobby is ornate and the rooms are modern. All pictures that I saw online were accurate. The room had just enough to space walk around the comfy queen sized bed, so its small. Like step over your suitcase […] to get into bed, small. There is a wardrobe with some hangers but the wardrobe is about 6 inches deep, so you can't hang up clothes and shut the door. The bed had some hairs in it, mirrors with fingerprints, dirt smudges on the light switches and bathroom door. So it was more dirty than I expected. The shower, which had good water pressure and heat, has no curtain but a 6 inch glass partition and water can splash out easily. The room above us had issues with this and water dripped into our bathroom. It's a no smoking hotel, but our floor and room smelled smoky many of the nights we were there. The room key card also deactivated itself everyday. The wireless internet is only in the lobby. Wired internet is in the room and cord is included. Hair dryer is in the desk drawer. No lock on the pocket door into the bathroom and no deadbolt on the room door. When telling the front desk about the smoke or key issues they were dismissive, saying that just happens sometimes. Ďalšie informácie

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Friendly and accommodating staff, as I changed rooms upon arrival. The room I got was comfortable and had everything I needed for a good nights sleep. No restaurant to speak of, but great location for central London business. Will return.

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Our room was in the basement. Really small as many hotel rooms in London. The shower emanated sewer smell. After asking to change it they told me there were no other rooms of that price category. After opening the windows the smell went away but not my anger.

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(1) the room was too small; (2) desk staff did not seem to have the authority to discuss amending the terms of our stay in include breakfast ... we wanted to know how the inclusion of breakfast would increase our daily cost; (3) the bathroom was clean and comfortable ... the water was hot; (4) one night we were awakened by the strong smell of something […] burning (it smelt a little like electrical wiring) ...when I approached the desk, the night staff advised that staff who were on duty earlier had noticed it, gone outside to see (or smell) where the problem was and concluded that the problem lay outside the building. The staff did offer to have our room checked the following day and offered us another room... I believe an adjustment was made to our bill to provide a complementary breakfast - the issue was that we were not provided with a comforting assurance that there was no problem. Ďalšie informácie

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For what you pay its an excellent hotel. Rooms are small but thats what you would expect of london.

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everything was so good , clean & the internet access in the lobby is pefect with a printer. I have read about the room being so small , but it was beyond my expectations. you can hardly walk in the room & very limited sapce to put your clothes & luggage

Autentické hodnotenie od zákazníka spoločnosti Expedia

good location 2min walk from Bayswater, rooms were clean, I'm afriad that's the only good thing I can say.Night 1,Nov 28th, our room on the ground floor, had no heating, a huge draft blowing in the window, someone had tried to fix with selotape, unsuccessfully, was so cold couldn't sleep very well under our thin duvet.Night 2, asked for heating/window […] to be fixed, or new room, were given a sheet/blanket which helped somewhat but was still a draft blowing on us, on a very cold night of freezing temps.Morning 3, asked again for new room, was told it would be sorted by the time we came back later that evening.Night 3, was assured it had been fixed, but it wasn't, then told it was too late to get another room,so we were transferred to a sister hotel in Notting Hill, and had to come back the following morning to leave our bags.Night 4, given a nicer room, with heating/no drafty windows, and a bottle of wine/chocolates to apologise, which was a nice touch.Morning 5, woke and electricity gone, tried to shower in dark bathroom but no hot water,no phone,no internet,no hairdryer,no iron.while going down the stairs instead of the lift, came across a breakfast room, full of breakfast, noone had told us about. Checked out amidst many unhappy people with wet hair! Everytime we were at reception there were lots of other people complaining. I feel sorry for the people who work there, it could be a great hotel. Ďalšie informácie

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Pretty, old-world style inside, more modern rooms. Fine for basic needs - not more than one night, creaky floors, noisy neighborhood, hostels around each corner. Had the tiniest room in the world at first, could barely move around the bathroom (shower stall only) and woken up by dishes/noises as right next to the kitchen. Switched rooms to nicer room […] on higher floor with balcony, however extremely noisy throughout the night, uneven bed and each floor board seemed to make more noise than the last. Staff was great to switch rooms, very helpful. Though will not be staying here again. Ďalšie informácie

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Lovely facade, but felt like a dim, recently deserted night club on entry. Staff uniformly miserable. Public spaces potentially lovely, and my room was really well appointed / decorated (close), but drains, aircon and sink plug didn't work. Everything impossibly cramped, e.g. needed to move table to either sit down, or open wardrobe. WiFi (claimed to […] exist) didn't. It is nearly very good, but let down by crowded tiny room, poor maintenance, and dismal staff = (No cigar). Location convenient, but a bit too far down Bayswater for real "comfort and security" Ďalšie informácie

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This hotel had easy walks to two underground stations and Hyde Park. Lots of restaurants and shops nearby too. The lobby was as lovely as pictured but our room was in the nondescript basement. Upstairs would be nicer but it was clean and fairly quiet in good location.

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It's a nice old building, updated tastefully but showing signs of wear and tear in some areas, particulary the skirting boards and tiling. My room was in the middle of the building, which meant that I had no 3G connection, but you do get free wifi. Location is very convenient for central and west London but it's not the most salubrious neighbourhood; […] seemed safe but it's not posh. Service was fine althoug they had to be reminded about my request for the ironing board! Ďalšie informácie

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The Grand Royale was in a nice location. The room was small but it was fine for one night. I personally did not have any problems with the hotel, but as I was waiting to be checked in, I heard two different guests that has to be relocated due to overbooking.

Autentické hodnotenie od zákazníka spoločnosti Expedia

Never got past the lobby which was dingy and old. Some problem with the rooms--had to be moved to another hotel wasting about 1 1/2 hours of precious time in London.

Autentické hodnotenie od zákazníka spoločnosti Expedia

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