Delta Bow Valley - Calgary

Thank you for your review. Great to learn you had a comfortable stay and enjoyed our staff. I shall pass along your comments to the team, they will be delighted to learn they served you well. We look forward to your next visit.

Glad to hear our hotel was convenient and thank you for your review. We look forward to your next stay.

Thank you for taking the time to review your stay with us.

Thank you for your recent review of the Delta Bow Valley. I wished to respond to your posting to provide some further information. At the Delta Bow Valley, different room types, including different amenities, are distinguished by floors. I believe that our team did not provide a detailed explanation as to why there was an additional charge for taking a higher room as these rooms have different amenities, different inclusions and different pricing. I apologize that you were made to feel uncomfortable. I was very pleased to hear that you did receive good service from our team and that you were able to have a restful stay. I hope that you would consider us again the next time you are in Calgary and we can arrange for that higher floor room in advance. Sincerely,

Thank you for taking the time to write a review. We love hearing that you would recommend our hotel! We look forward to welcoming you back to the Delta Bow Valley.

Thank you for the short but sweet review. Glad to hear that you enjoyed your stay with us. We look forward to your next stay.

Thank you for the review. Wonderful to hear that you enjoyed our location and services. It is great to hear that you found our staff very friendly and helpful and that you would recommend our hotel! We look forward to your next stay to welcome you with our hospitality once more. Sincerely

Glad you enjoyed our staff. Thank you for taking the time to write a review.

Thank you for your review of the Delta Bow Valley and I was glad to hear that you were able to get back safely to the Hotel during poor winter weather conditions. Taking Edmonton Trail into the city center is a very convenient route as it by passes a great deal of traffic; a good tip for others reading this review. I appreciate your four star rating and hope that you will include us in your plans the next time you visit Calgary; hopefully the weather will be better. Sincerely

Thank you for taking the time to write a review. I was pleased to hear that you would stay with us again at Delta Bow Valley. I also enjoy hearing about our very friendly staff. Having said that I do wish to apologize for any cleanliness issues and I have relayed this review to our management team. I can assure you that this situation is not the norm, yet appreciate your comments that allow us to follow up and review with all concerned. Thank you for taking the time to write and we look forward to seeing you again. Warm Regards

Thank you for taking the time to write a review. We appreciate the recommendation and comments about our amenities. We look forward to your next visit to the Delta Bow Valley. Sincerely

Thank you for taking the time to rate your stay with the Delta Bow Valley. We look forward to welcoming you back when travels bring you to Calgary. Sincerely

Thank you for taking the time to write a review. I was pleased to learn to hear that our food and service were very good during your stay at Delta Bow Valley. Having said that I do wish to apologize for any billing error and I have spoken with our accounting department to ensure that the error has been corrected which they have confirmed has been done. I can assure you that this situation is not the norm yet appreciate your comments that allow us to follow up and review with all concerned. Thank you for taking the time to write and we look forward to seeing you again. Sincerely,

Thank you for taking the time to rate your stay with the Delta Bow Valley. We look forward to welcoming you back when travels bring you to Calgary. Sincerely

Thank you for taking the time to write a review. I was very pleased you enjoyed the value, services and amenities on that occasion. I was however concerned to learn of your disappointing experience in our Bistro yet appreciate your comments which allow me to follow up. Please accept my apologies and certainly your comments are not in keeping with the hospitality we strive to achieve each and every day. We look forward to seeing you again and extending our hospitality to you once more. Sincerely

Thank you for taking the time to write a review. We were glad to hear that our location was convenient during your stay at Delta Bow Valley. Thank you for your feedback on our amenities. We look forward to your next stay.

Thank you for taking the time to post a review. "Great staff and service" thank you for your comments. We look forward to your next visit here at the Delta Bow Valley

Greetings, Thank you for taking the time to write a review. We are pleased to learn that you had a great stay and enjoyed our beds and pillows. Wonderful to hear that you utlized our lounge on a busy Friday, apologies that the service was slow yet overall you enjoyed the services and amenities on that occasion. We do appreciate the feedback so we can follow up. In the meantime, thank you for your post and we look forward to be able to extend our hospitality to you when travels bring you to Calgary. Sincerely

Greetings, Thank you for taking the time to write a review. We are pleased to hear that you enjoyed your "stay-cation" while staying with us at Delta Bow Valley. We love comments about our great service and river views. Nice to hear that the housekeeper was eagar to clean your room, but we also appologize for this eagerness on your checkout day. Thank you again for taking the time to post. We look forward to seeing you again, I hope that we will be able to extend our hospitality to you when you have time to take another "stay-cation"

Thank you for your review of your recent visit to our hotel and for the 4 star rating! We truly appreciate that you took the time to share your experiences via Hotels.com. We were pleased to hear that you enjoyed your stay and that you found the staff to be friendly, professional and accommodating. I apologize for the condition of the bed in your guest room and thank you for bringing this to our attention. All of our beds are pillow top, made to a “Delta” specification and I truly regret that the bed in your room was not in top condition as is the norm and in keeping with our high standards. We hope that you will consider the Delta Bow Valley on your next visit to Calgary!

Thank YOU for choosing to stay with us! We appreciate the 5 star rating and are very pleased to hear that we were able to help create a wonderful memorable experience for you and your granddaughters.

Thank you for your recommendation of our hotel in conjunction with your recent visit. We appreciate your rating and look forward to welcoming you and your family back should future travels bring you to Calgary. yours truly,

Thank you for your review of your experience at our hotel and the 5 Star Rating! We were truly pleased to hear that you found the rooms to be clean, beds to be comfortable and that the downtown location met your needs. Should you find yourself in Calgary again, we hope to be your hotel of choice.

Thank you for your post in conjunction with your recent visit, and recommending our hotel in Calgary. Having said that I do wish to apologize that the swimming pool was the one area that did not live up to the other services and amenities that you experienced on that occasion. Thank you once again for your post and should future travels bring you to Calgary I hope we will be your hotel of choice. Yours truly,

Thank you for your comments in conjunction with your recent visit to our hotel. Certainly I was very concerned to learn and wish to apologize for the confusion and mix up with respect to the in room spa services you booked for that occasion. We have reviewed our website information to ensure it is clear and concise that the spa services offered are not located in the hotel nor operated by the hotel, but come to your room to do the spa services. I can assure you it is not our intent or our spa partner to cause confusion or disappointment. Once again, thank you for your comments which allow us to review our operations and information to ensure we provide the best of service. I do hope that should future travels bring you to Calgary that you would consider our hotel again. Yours truly,

Thank you for your review of your stay at our hotel and the 4 Star Rating! We hope that you will consider us again on your next trip to Calgary!

Thank you for your feedback regarding your experience at the Delta Bow Valley. I apologize for the inconvenience caused by the fire alarms. The alarms were triggered by the cleaning of our underground parking garage as the pressure washer hit a pull station, twice, when cleaning the walls. Guest and staff safety are our number one priority and as a result of those alarms we had the company that services our alarm system complete a thorough check of all speakers. As part of our life safety testing we run monthly fire drills which allow us to ensure the system is working as intended and allows our staff to put into practice their training. Again I do apologize for the inconvenience caused to you on that occasion. In hindsight we realize this was not a good decision on our part to have the garage cleaned on that weekend as business levels were much higher than originally anticipated and certainly caused inconvenience to you and our other guests which we sincerely regret. The Delta Bow Valley provides complimentary internet in Premiere rooms and up. Our Delta rooms (standard) there is a daily fee. I would recommend that you join the Delta Privilege program which provides complimentary internet to all members regardless of type of accommodation along with many other benefits. In closing, thank you once again for your feedback and I hope that we will have the pleasure of serving you again the next time that you are in Calgary.

Thank you so much for the 5 Star Rating in conjunction with your recent stay at the Delta Bow Valley. We appreciate the review and hope to welcome you back on your next trip to Calgary!

Thank you for your review of your experience at the Delta Bow Valley on Hotels.com. We truly appreciate the 5 Star rating, and were pleased to hear that your stays with us have been consistently positive. We appreciate your recommendation. We hope to see you on your next trip to Calgary!

Greetings, Thank you for the review of your experience at the Delta Bow Valley in conjunction with your visit to our hotel. We are certainly pleased that you enjoyed your stay and found the location to be convenient being close to restaurants and shopping. We do appreciate your feedback which allows us to follow up on items as required. Thank you for choosing Delta Bow Valley and hope you will consider us for your next visit to Calgary!

Thank you for your review posted on May 6, 2011 in conjunction with your visit to our hotel, May 3, 2011. First, I do apologize for the delay in responding to your post and review yet was pleased to learn that, overall, it was "definitely a good stay" and in particular our concierge was "phenomenal"! I am pleased to pass along these comments to the entire team, and, all will be pleased to learn that they served you well. Having said that I do wish to apologize for the discrepancy in cost quoted regarding the airport shuttle. Even though this is a third party that operates the shuttle we do need to ensure you are provided the correct information prior to making use of this amenity. With respect to housekeeping items I have reviewed those comments with all concerned and thank you for providing this feedback, it is very helpful. Thank you for for taking the time to post and for your positive comments and comments that allow us to review and make sure we can be the very best to you our valued guest. Hopefully when travels bring you back to Calgary we can look forward to being your home away from home once again.

Thank you very much for your recent posting regarding your stay at the Delta Bow Valley. You have provided top marks for our service and facilities- I sincerely appreciate your comments which will be shared among our team. I hope that we will have the pleasure of serving you again in the near future!

Thank you so much for such a stellar review of our Hotel! We are truly proud to receive your commendation of "Best Customer Service" and are very pleased to hear that you and your family enjoyed your stay with us. We look forward to having you and your family return to the Delta Bow Valley on your next trip to Calgary!

Thank you so much for your recent review of your stay at our Hotel on Hotels.com! We are glad to hear that you were able to make good use of our complimentary sedan service and that it started your day off to a relaxing start. We hope to welcome you back to the Delta Bow on your next visit to Calgary.