Delta Centre Ville - Montreal

Thank you for posting your recent review on hotels.com. We enjoy your comments and feedback, and share them with our management and staff. I apologise if there was an issue of cleanliness with one of your towels and will speak to Housekeeping to ensure our room attendants are more attentive when placing these in our clean rooms. Mini fridges or mini bars were removed some years ago due to energy consumption and the items generally going beyond their expiry date before consumption. There are approximately 15 small fridges available through Housekeeping for a nominal fee. Simply inquire upon arrival and if available one can be sent up to your room. Thank you for your kind comments regarding our staff, and thank you for staying at the Delta Centre-Ville! Regards,

Thank you for taking the time to review our hotel and post a score on hotels.com. Your impressions and feedback are important to us! Thank you for staying with us and we hope to welcome you back soon!

Thank you for posting your recent review on hotels.com and making your impressions known. This feedback is important to us and helps us determnine areas needing attention. Most parking lots and garages use a ticket system. These tickets are validated at the front desk and remain active during the entire guest stay. We also offer 'in & out' privileges which most do not, allowing our guests to come and go freely without having to pay upon each exit. The water interuption was due to a repair and affected only certain floors from approximately 10:30am to 13:30pm. Unfortuantely, this repair was urgently required to replace a faulty valve and avoid further water damages. I apologise if this stoppage may have caused you any inconvenience. Our high speed internet service is complimentary as of April 1st for an undetermined period. The XL high speed connection is an asset to our guests and file downloads are faster than ever. Thank you for staying with us, we hope to have you back with us again soon. Regards,

Thank you for taking the time to score our property on hotels.com. Your feedback via these scores are important to us and are shared with the management and the staff. Regards,

Thank you for taking the time to post your recent review on Hotels.com. We appreciate your feedback and the opportunity to address your concerns. Your comments concerning our service were very nice and will be shared with the management and especially our staff, who are instrumental in creating a positive guest experience. I was very surprised to see you did not have a pleasurable experience in our restaurant. I assure you that we normally receive praise for the quality and freshness of our food, and am sorry if we were not able to deliver this high standard during your visit. We thank you for staying with us, and hope to see you again soon. Regards,

Thank you for posting your recent review on Hotels.com. Your feedback is welcomed and often helps us to improve the quality of our products and services. I appreciate the information you shared concerning our location and the kind words regarding our cleanliness. These will be shared with our management and staff.

Thank you for posting your recent review. We appreciate your comments and hope to address and correct certain issues through constructive criticism such as yours. I was surprised that you were made to wait upon arrival and can assure you that we were not overbooked at any moment during the month of February. I apologise if your initial room was not cleaned properly, and assure you that our standards of cleanliness are normally very high. I will speak to Housekeeping regarding your case and see if we can determine what happened. Your subsequent room was a Signature Club room which among other amenities includes Signature lounge access. The lounge offers deluxe continental breakfast and afternoon hors d'oeuvres. This lounge overlooks the entire city and has beautiful views of the downtown area. We realise that some of our rooms are in need of attention, and have already begun a major re-design of several guest floors. Our new rooms will be very modern and feature enhanced comfort and connectivity. We hope you will return to see our new product in the year ahead. Thank you for staying with us, we hope to see you again soon.

Thank you very much for posting your recent review of our property. Your comments and feedback are always welcomed. There was a student protest against the raising of student fees by the government. These students decided to block access to our neighbouring building which houses the Montreal Stock Exchange as a symbol of their struggles. Unfortunately, this also affected our guests as they also blocked our entrances in attempt to stop individuals from crossing through our building. The police was notified and after a short delay these protesters were moved and calm was restored. Several of our guests were forced to change their travel itineraries and for this we apologise. Please understand that this incident was completely out of our control and unrelated to the hotel itself. We assure you that this was very unsual and we will take the necessary precautions to avoid such situations in the future. Thank you for your understanding and for staying with us,

Thank you for taking the time to write a review after your recent stay. These help us to understand our guests and their expectations. I assure you that they are shared with our owners and management. We have already begun a remodeling of our guest rooms which will continue into 2013. The 37'' flat screen LCD wall mounted televisions will be just a small part of this project which will include new furniture, with a much more modern look, and an entirely remodeled bathroom. We hope you will return in the coming year to see our new rooms. Thank you for staying with us.

Thank you for posting your recent review of our property. These comments and direct guest feedback are very valuable to us as they help us to improve. I am sorry that we were unable to meet your expectations during your stay.

Thank you for writing your recent review on the Delta Centre-Ville. We reading your comments and getting your impressions on our product and service. We appreciate the positive feedback concerning our value and staff, these will be shared with all concerned. Thank you for choosing the Delta Centre-Ville! We hope to welcome you back very soon.

Thank you for posting your review on our property. These are always welcomed and shared with our staff. It is important for us to obtain this direct feedback as this helps us to improve. We appreciate your positive comments concerning our location and amenities. I'm sure that others will find these useful. I will also thank the front office staff for their efforts and remind them of the positive impact they have on our guests. Thank you for staying with us, and warm regards.

Thank you for taking the time to score our hotel after your recent visit. We appreciate any comments or concerns in the hopes of improving. As the score was not very high we are concerned that you did not enjoy your stay. If there were any particular aspects you thought needed improvement concerning our products or services we would appreciate these greatly. Thank you for staying with us, warm regards.

Thank you for making your impressions know about your recent stay at the Delta Centre-Ville. Your comments are appreciated and will be shared. Our parking garage was initially intended only for valet parking and so it was not designed with self parking in mind. We have had the self parking option for a long time but unfortunately the structure and layout can not be modified. Our exit leads from the lower level and then through the neighbouring building. We appreciate your understanding and hope to have you with us again soon.

Thank you for posting a review regarding your recent stay. The description of our location was excellent and will surely interest others who are trying to decide where to stay when on Montreal. Thank you for staying with us, see you again soon!

Thank you for posting your recent review on Hotels.com. We enjoy getting your comments and feedback and use these constructively. The points which you entered concerning our location were excellent, and will surely aid other potential guests in making informed decisions as to where to stay when in Montreal! Thank you for staying with us, and we hope to welcome you back soon.

Thank you for taking the time to score our hotel after your recent stay. We welcome all of our guest feedback and try to use it to improve. There were no comments along with your score so it was difficult to determine why you may not have enjoyed your stay. We would welcome the addition of any comments or concerns which would assist us in better serving you in the future. Thank you for staying with us.

Dear Hotels.com guest, Thank you very much for the time you have taken to review our property and assist others in chossing the Delta Centre-Ville when in Montreal. We enjoy obtaining your direct perspective and feedback, and promise you that it is shared. I am sorry if you were disturbed by the elevators and assure you that we rarely obtain this type of complaint. I will have the elevators verified to see that they are operating quietly. Do not hesitate to contact the manager on duty so that we may have the option of moving you to a quieter room if needed. Our parking garage charges are very similar, or less expensive, than other downtown hotels and parking lots. We also offer the opportunity for guests to go in & out during the day without any extra charge, whereas in most lots they charge at each exit. I thank you for staying with us and hope we can having you with us again in the near future.

Dear Guest, Thank you for taking time from your busy day to post a review of the Delta Centre-Ville! We really appreciate it. Your positive comments are greatly appreciated and I hope they incite others to discover our hotel! I hope we have the pleasure of welcoming you back soon, thank you for staying with us.

Thank you for posting a review of our property the Delta Centre-Ville. We hope all of our guests take the time to write and offer their perspectives, they are all welcome to share. I will share you positive comments about our guest service and bell staff with all concerned as it is important for them to continue to see the impact they have on the overall guest experience. Thank you for staying with us, and we hope to welcome you back soon.

Thank you very much for posting a review of our property. We enjoy hearing from you and obtaining your comments regarding your stay. These are important to us and they are shared with management and staff. I am sorry about your experience with the pool hours and I will look into it. The hours are posted and these should be respected. On occasion, these may change but we advise our guests and the reservations department accordingly. Thank you for all of your thoughtful comments and information which I am certain others will find very useful. Thank you for staying with us, we hope to welcome you back soon.

Thank you for taking time from your busy day to post a review on Hotels.com! We truly appreciate this direct customer feedback and it often helps us to improve our services. We tried our very best to keep our New Year's Eve guests happy but under some control and believe we were successful. These festivities can sometimes be challenging, and I thank you for the wonderful comments regarding our efforts! The information relative to our property will surely help others to decide to stay with us, and for this we are very appreciative.

Thank you for taking the time to post a review about the Delta Centre-Ville. We appreciate this direct guest feedback as it helps us to improve the quality of our services. There were several groups of young guests during the New Years Eve festivities and in order to keep control and avoid any 'situations' we developed a bracelet system (much like on a resort). In order to obtain access to the guest rooms after midnight our security officers asked to see the bracelet. Thank you for staying with us, regards.

Thank you for taking the time to post a review on Hotels.com after having stayed with us at the Delta Centre-Ville. We truly appreciate all of our guest feedback and pass it along to our management and staff. We also appreciate the scores and the nice comment regarding our service. Thank you for staying with us, and warm regards,

Thank you very much for taking the time to rate your recent stay with us on hotels.com. We are very pleased to see you marked all aspects of your stay in high regards. Thanks again for sharing your feedback... we look forward to welcoming you back soon!

Thank you very much for taking the time to write a review of your stay at the Delta Centre-Ville. We appreciate these as they are a direct link to our customers and their concerns. I am looking forward to sharing your positive comments with our staff and management. Thank you for the kind words and we will hopefully continue to impress!

Thank you for taking the time to post a review of the Delta Centre-Ville. We sincerely appreciate oyu comments and feedback. Your positive scores will be shared with our management and staff.

Dear Guest, Thank you for taking the time to post a review! We sincerely appreciate your comments. Your positive review will be shared with our personnel and we thank you for such wonderful feedback.